C.T.C.S Episode 230 No Bullies, Huge Theft Busted, Jennys Ice Cream And Total Wine
I’m CT… When I’m not busy being Arroe the podcaster, I live in the real world. Everybody has to have a job. Mine is C.S. Customer Service. Solutions, relationships. Keeping my team motivated in an age of constant connections. Each guest has chosen to stop their day to visit our location. Episode 230 No Bullies, Huge Theft Bust and Jenny’s Ice Cream.
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Speaker 1: It really is about having an escape, having fun, being
someplace where you're not, but yet your nose wants to
get involved for some reason. That's why we give you
the power of choice on arrow dot Net. Wherever you
want to travel, We're gonna take you there a RRE
dot net. Not just one podcast, it's twenty different choices
every single day. Enjoy your exploration. Com bitby Beepepe. Oh
there you are. How you doing? My name is ct
When I'm not busy being air road the podcaster, I
live in the real world. I mean, everybody has to
have a job, right Mine just happens to be customer
service solutions relationships, keeping my team motivated in an age
of constant connections. I mean, each and every one of
these guests has made a choice to stop into our location.
What are we going to do to get them back?
Episode number two thirty No Bullies, Huge, Theft, Bust and
Jenny's ice Cream. Plus we're gonna mention some stuff about total.
This is CTCs Transition Walk day number one out of
four beautiful spring day.
Speaker 2: Oh I need this.
Speaker 1: I was in a studio at six am this morning.
Because of the number of conversations I was gonna have
with outside sources, actors and documentary people, and oh my god,
it's just endless when it comes to that. And then
you go to cus where this is one of the
strangest things about cs these days. So many people in
the government are saying, Oh, there's nothing wrong with the economy.
The economy is the strongest it's ever been. Really is
that true? Because if it's true, then why are these
major corporations, these billion dollar corporations, you know, cutting back
the hours of their employees. Oh that's right, because the
corporate bosses want their big bonus checks and that would
mean cutting back our hours.
Speaker 2: Oh shut up. Is that how we're starting off this week?
Speaker 1: Why not let's put it out there, the employees of
these corporate businesses.
Speaker 2: You know, we're the ones that are taking the freaking
hit here. All right.
Speaker 1: I got to clean my head. This is what I
transition walk is all about. I got to clean my
head because I'm carrying a lot of weight. And you
know what, I just don't want to talk to anybody
in corporate right now.
Speaker 2: You know what, I'm going to play by the rules.
I really am.
Speaker 1: I mean, even though I see you at this place
of business, every day that I'm here, and I've heard
you use your your words back there in the Delhi Department,
meaning that you know, your leadership skills are absolutely phenomenal.
Speaker 2: But when you come up.
Speaker 1: And you order some cigarettes and you don't have your license,
I've never.
Speaker 2: Asked you for your license every before. I don't care.
Speaker 1: If I see you every day, I am going to
card you. Oh my god, she got so pissed off
at me because she goes, you know who I am.
You know that I work here, and I'm going you
know what. I also know this company would have no
problem taking me down. Monster has a new flow. It's
one of their juices and it's apple. And I thought, God,
I've had enough of these apple things. I get it
from Poppy, I get apple. When I do a kombucha,
I get apple here. Apple there, there's apple fritters at
the bakery. Everything's apple, apple, Apple, Apple. And then you
have the Monster Apple, the apple juice. Holy crap, they
are on their game. I could totally see that with
a gigantic glass of ice and guzzling that monkey down.
Great job on that one.
Speaker 2: You didn't hear me say this.
Speaker 1: In fact, I'm going to disguise my voice so that
you don't think that it's me actually saying this.
Speaker 2: How are you all doing over there? Out? Hey, I've been.
Speaker 1: Doing a shelf checkout today. I don't mind doing shelf checkout.
I admit that I don't mind doing it. I mean,
if you don't get your cardio vash clear up, you
want to be in shelf checkout. I don't know why
these people are paying one hundred and twenty five dollars
a month for workouts yourself at a GM. When you
just go to self checkout, I've guarantee you be losing
some weight because I've gone.
Speaker 2: I've gone.
Speaker 1: When I first started here, I was two hundred and
seventeen pounds. I'm only one seventy two now. Why because
of self checkout? Because of self check out. One of
my favorite things to do is to share the books
that are sent to me when I do my interviews
with all the authors and actors and musicians and people
who want to communicate through the power of words spoken word,
but not through a podcast, but through actually writing. And
so I don't know what to do with all the books,
so I do everything I can to get them into
the hands of people who would read them. And there
was a coworker that said, you know, I've been wanting
to do a podcast, and I'm like, oh, what what
are you talking about. I never saw that side of
you ever come out before. Yeah, I really would like
to do a podcast. And it's like today, I'm dumping
every book I've got on podcasting in her lap. And
you know, just for the sole reason of what if.
What if this is the one that goes on to
become bigger than Joe Rogan because you shared a.
Speaker 2: Book, a freaking book. Maybe that's what you to do sometime.
Speaker 1: If you could just share one book a month or
a week with somebody, imagine what their life is going
to change into.
Speaker 2: Because it's positive.
Speaker 1: It's something that says watched for me, because I always
believe people enjoy owning their own book, not borrowing a
book from the library, owning their own book. They've got
to do policy when it comes to people who bring
back bottles of wine, be it opened or just yeah
we didn't need it. We changed our mind. We didn't
need that much at our party, so therefore I'm bringing
it back. So what we have to do is is
that we have to actually market as if it's damaged merchandise.
And the reason why is because the store here we
don't have a license to resell alcohol. Even though they
bought the wine from us, we can't take it back
and resell it. And that's the craziest thing you've ever heard,
just some of the rules and things. And then we
just learned just a few minutes ago that they want
to keep customer service open until eleven pm at night,
and everybody's mood hit the dirt. I mean totally went
to the floor, spun around like a dog, and then
just died in that moment. And if you think people
are in a great mood right now because of such
an announcement, they're not give me that wine that those.
Speaker 2: People brought back. I'll guzzle that shit down right now.
Speaker 3: Please do not move. There's more CTCs right around the corner.
No bullies on my playground, huge theft bust oh over
one thousand dollars and of the annual time change. Hey,
thanks for coming back to CTCs. No bullies on my playground.
Plus we're gonna cover that huge theft almost a thousand bucks,
and we're changing the clocks. But nobody really knows that
transition walk Daniver two out of four. Oh, let that pallen.
Speaker 2: Fly here in the South.
Speaker 1: If you've never been here in the spring, it looks
like snow showers when the pallen is falling from the
trees and everything else that needs those seeds in other areas.
Speaker 2: Of the world.
Speaker 1: Wow, I guess I can probably think of cus when
it comes to that where you are needed in other areas.
Speaker 2: Of the world. Woo, that's pretty serious stuff. Podcast studio.
Speaker 1: Today, I spent some time with Willie Robertson from Duck
Dynasty and his wife Corey. It was fun to sit
down and have an honest to God, real conversation with him.
They aren't afraid to talk about God. I'm not afraid
to talk about God. Hey, you're going to bring my
preaching here. But I'll tell you what though, faith, hope,
and something else needs to happen in this world as
we grow forward. What do you think that something is?
How about togetherness? I'll see you there and see us.
The very second I get into the store. The first
thing that I do I do a walk around. I
want to say hi to everybody. I want to see
who's on the team. I want to see where everybody's
motivation level is because that's just who I am, because
that's who I was in radio. And yes, it was
an operations manager at that big, big, big, big broadcasting company.
I'm not going to say the name, but you know
which one. It is, the big, big, big one that said,
you know what, dude, you know you need to put
captain hate be away. There are certain days we don't
need an inspirational person in here. You need to be
an asshole. Sometimes I'm going, what the fuck are you
talking about? You're not going to be an asshole. And
so the thing is is that I like to go
around and just see where people are, and it's I'm
not trying to run for public office. I just want
to make sure that the platform and the playground don't
have any bullies in it. Security is all over this
building right now. I mean they're almost in every fricking corner.
The reason why is because there's a group of people
that are stealing things. We've already busted three different cars,
all ranging anywhere from three hundred ninety nine dollars to
seven hundred dollars a ton of freaking meat. So we
got security all over the building. Which what is that
doing in alines steam. When it comes to the image of
this business, the thing is, though, is that it's given
off that image of, oh, what the hell's going on here?
Should I get in here? Do I feel safe? What
am I secure? What's going on here? So it's like
we need to kind of mellow out a little bit
on the security. Well, we'll handle the facts well. The
problem is, though, is that we need them, but we
don't need them because yes, they're starting to get uncomfortable.
The saddest part about all of this is the fact
that you got all of this, over a thousand dollars
worth of food in carts, in bags, busted them all.
I think that's fab fabulous. I mean, I think it's amazing.
But now I got to put it all away, a
thousand dollars worth of food. You want to come help me,
because I'll let you. I'll let's reach the top shelves
and the bottom shelves without me grown in like a big, old,
fat old man.
Speaker 2: But yeah, yeah, and I got to put it all back.
Speaker 1: A new beat of about maybe three weeks into the
store business. It's acting frumpy, little hurt, not mad or
angry or anything like that, just hurt, and I said,
I said, what is the situation? I said, I normally
you and I are having this conversation or upbeat?
Speaker 2: Were? You know?
Speaker 1: Very positive? She was, I don't like the people I
work with. I said, whoa hold on that? God?
Speaker 2: Tell me about that?
Speaker 1: Well, I, you know, at my other job, it was
the same people every day that you worked, whether you
developed a camaraderie, I said, yeah, that's one of the
things that I learned from the very beginning is that
you're never going to be with the same team twice
in a row, and you've got to learn how to
build that team immediately within the first couple of minutes
that you get here, or you're gonna be in a
situation where you're questioning why am I even here. I
always talk about how I do show prep before I
come to the grocery store, because I really want to
make it sound like that I'm up to date with everything.
Speaker 2: You know. It's what do they say?
Speaker 1: You only have to know a little bit to know
a lot, and it gets the conversation started. So the
big you know, the one thing that people don't know
right now, A lot of people don't know, and it's
one that they can relate with that because it's gonna
change their life, and that is I look at them
and I go, so, what are you doing?
Speaker 2: This's coming Sunday morning.
Speaker 1: I don't know. Maybe I'm just gonna wake up, probably
have some breakfast with the pets or with the kids.
Then probably, you know, they say it's gonna be an eighties.
Speaker 2: I'm gona do.
Speaker 1: Somebody saying what are you doing on Sunday morning? I
don't know, you know, probably just you have some family time.
Speaker 2: Maybe go to the park, go to the Greenway. No,
what are you.
Speaker 1: Doing on Sunday morning? And they sit there and have
no fricking idea where I'm going with this. But the
public service announcement is is that we are moving the
clocks ahead one hour, and they.
Speaker 2: Go what what? What? What? What?
Speaker 1: And immediately people are going, you mean, I'm gonna lose
an hour of sleep? Uh huh.
Speaker 2: I'll see you on Sunday.
Speaker 3: Please do not move. There's more CTCs right around the corner.
Dogs in Cars, Undercover Boss, and Jenny's ice Cream at
how much? Hey, thanks for coming back to CTCs. This
time around, we're talking about dogs in a car, Undercover Boss,
and Jenny's ice cream a.
Speaker 2: Mistake.
Speaker 1: Transition Walk day number three out of four. Wow, walking
in this forest, I wish I wish you were standing
right here with me. If there was such a thing
as the first day of spring, which it is not.
But man, these trees are just bathing in this floral arrangement.
That is just unbelievable. The multi colors of all the trees,
the absolute lime green of freshly given birth leaves.
Speaker 2: Oh my god, it's so gorgeous.
Speaker 1: And you wonder why I take a transition walk before
I face the storm and customer service, Because this is
the shit I hold in my heart when things get
really bad and you're questioning the wind. This way, I
can return back to this forest, even if it's for
just a brief thought.
Speaker 2: I don't know. I don't know.
Speaker 1: All I'm trying to do is I'm trying to make
your life better in retail or whatever your job is.
And if I give you my shit, it's not to
make your life shit. It's for you to say, well, God, dang,
I'm not alone. I'll see and see us. We've entered
that time of year where it's in the eighties right
now and people are still carrying their dogs with them.
I don't mind if your dog travels with you, but
when you go into a grocery store, you've got to
open windows.
Speaker 2: In fact, I.
Speaker 1: Would rather you just don't even bring your dog. It
off you're going to a grocery store or a hardware
store or whatever, because this eighty degree temperature to you
might feel okay, pretty nice outside, but that dog, no, no, no,
to cook that dog from the inside out. So yeah,
there's your public service for the for this particular episode
of CTCUS. Keep your dog at home, let them stay
in that cool house. We have a new player on
the team. His name is Taj He's going to be
a bagger. And I'm the guy that always gets to
take them around for the tour, not only to show
them how to do putbacks, but to you know, damage
merchandise where to put it in the right place, because
if you don't put it in the right place, someone's
head is going to roll, someone's going to get screamed up.
Speaker 2: So and I always treat it as one thing.
Speaker 1: I am such a fanatic and a fan of this
thing called undercover Boss.
Speaker 2: And I don't care how old you are.
Speaker 1: I don't care if you're young, old, middle if you
are stronger than God himself, I will sit there and
treat you like you are one of those people in
Undercover Boss. As far as I'm concerned, you are the
undercover boss and you're out to find out who I am.
The people at the corporate office made a huge mistake
when it came.
Speaker 2: To our discounts.
Speaker 1: They have Jenny's ice cream, which is anywhere between you
know what, five point fifty and seven.
Speaker 2: Bucks for just a little, you know, just like a little.
Speaker 1: Basically a cup of it and a pint, and so
so it's this hold. They're selling it this weekend for
a dollar and eighty seven because it's a mistake, and
so we have.
Speaker 2: To honor that mistake. I would be loading up on
that stuff big time.
Speaker 1: I'm shocked and amazed at how many people don't know
that tonight is the night that we're moving those.
Speaker 2: Clocks ahead an hour.
Speaker 4: And what it is is that or the excuse I
keep getting is that, hey, look, my clock on my
phone is going to switch automatically. Hey dude, my clock
on my watch is going to do it automatically.
Speaker 1: I get that, But it's not that clock I'm worried about.
It's the one sitting next to your freaking bed that
I'm worried about, or unless you're like me, Alexi keeps
me up to date with everything that's going on. When
it comes to time, She's waking me up every day
the right time, and she'll sit there and she'll say
it's seven oh five or it's seven fifteen, which if
it's that late, I know I'm running late because my
normal time of getting up is between five point forty
five and six am. But hey, you know, but I
think we've become that generation now where people just don't
remember to move their fricking clocks. So everybody will be
walking int church, you're walking into the grocery store late tomorrow.
You can kick the guy out of radio, but you
can't take the radio out of the guy. I am
always gonna be the fuck off. I'm gonna be the
one that's gonna be screwing around at all times. It
doesn't matter what the hell job I'm gonna be doing.
I'm gonna be the fuck off. And so there's a
big mystery that's going around about Jim Carrey that Jim
actually sent an impersonator to get a lifetime of achievement
Award across the Big Ocean, and everybody's been going, oh
my god, that's not Jim Carrey.
Speaker 2: That's a fake. That's a fake.
Speaker 1: So I had AI Technology create a photograph of Jim
Carrey and myself inside the grocery store, and I put
up on Facebook. I said, Jim has been here for
three weeks. He's been our celebrity bagger. I said, I
can't get rid of the guy. He all he wants
to do is fuck around basically.
Speaker 2: And this is so funny. People go, is that real?
Has he been here? Are you kidding me? If he
really here? Are you ever kidding any people? He's a joke.
Speaker 1: Transition walking data for four at A four. Who I
thought spring was alive yesterday? Yeah, we've got the beautiful
blossoms with the flowers and everything inside this for us.
Speaker 2: But it's raining. Oh yeah, yeah, yeah. You know how
I feel about rain.
Speaker 1: You go out here no matter what, because it's all
about facing those storms, those unexpected winds and rain.
Speaker 2: What does that do to you? Gets inside your head.
Speaker 1: And it keeps telling you he ain't gonna fucking melt, buddy,
he ain't gonna fucking melt, all right, So as I
go through this forest, I ain't gonna fucking melt. That's
gonna be my main theme today. I ain't gonna fucking melt.
How many times can I say that before I offend you?
Your tune out of this. I don't want you to
tune out. I'm just giving you reality headed in the CS.
So I stopped in a Total Wine to get myself
some of that THC infused liquid. And I walk in
there and I get it, and the guy at the
register no name tag. God dang, it was the quickest,
fastest thing, and I couldn't control myself. I looked at
the guy deep in the ice and said, where's your
name tag? Asked if I was like an employee of
Total Wine, where's your name tag? And then he gave
me this roundabout excuse, and I literally said, how am
I supposed to know.
Speaker 2: Who you are? And what kind of relationship I'm supposed
to build with you? Being a jerk to it.
Speaker 1: But really, in all honesty, it was just a test
because if I was a mystery shopper, that kind would
be so fucking busted. My god, this place is packed
for a Sunday. Everybody's going yeah, So why is it
so crowded in here today. And you know, I am
not a scientist. I'm not into economics. But the thing
is is that what's probably happening here is that the
world sucks so bad right now with the Iranian war,
everything going on in Ukraine that won't come to an end.
And what's happening is is that people need to have
security or some sort of comfort. I know, let's go
buy food. Let's go get lots of food and be
comfortable that way. Another thing sucks. It always breaks my
heart when somebody loses jewelry in the store because I
wear jewelry, a lot of jewelry, and it breaks my
heart that I lost a ring in here and I've
never been able to find it.
Speaker 2: And you know, sentimental value is everything.
Speaker 1: And she was telling me it's a gold bracelet with
the you know, the lettering on the inside was from
her parents who are no longer here.
Speaker 2: Hell yeah who.
Speaker 1: That's the reason why I'm walking around the store right
now to see if I can find that gold bracelet
by the way, where you are. If you find it,
please let me know. And now, Cete's bad joke of
the week. A man goes to the doctor he's having
problems remembering things. Doctor looks at him, checks out his blood,
listens to his heart, then listens to his lungs.
Speaker 2: He says. He says, okay, I see what's going on here.
Speaker 1: He says, how does listening to my heart or listening
to my lungs, how what does that have to do
with my memory? Doctor looks at him again. He says, okay,
let me let me test your reflexes. Hits him on
the knee. Doctor, what is it? He says, I think
that you need to get yourself a cucumber. A cucumber?
Why would I need a cucumber? Well, you got problems
with your memory, right, Well? Yeah, yeah, Well what does
a cucumber have to do with my memory? Well, if
you shove it up your ass, you'll never forget it.
I guess I shouldn't be shocked as to what happened.
As the night began to close down, and that is
a lot more people started coming in, I mean by
the hordes. People were coming in, and of course I'm
gonna ask where have we been? Well, we lost an
hour of sleep and uh, well we kind of just
loafed around the house and did absolutely nothing. And they
decided around nine o'clock that maybe we should go to
the store and get some groceries. And that's exactly what happened.
Speaker 2: Man.
Speaker 1: We were hit so hard during that nine o'clock hour
because people, we lost that hour of sleep.
Speaker 2: They just and I love you for it. You took
it upon yourself.
Speaker 1: Did you get some rest in because tomorrow is your
workday and you better go in there at one hundred
percent or that boss man of yours is gonna.
Speaker 2: Be going which problem. Give me more what you can't
do it anymore? Ay yeyyy, Well that's gonna do it
for CTCs.
Speaker 1: The ups and downs to twist, the spins, the ends,
the ouse, the upside downs, the oh my god.
Speaker 2: You just stole that.
Speaker 1: I still think one of the greatest things that happened
this past week is when we busted those people with
almost a thousand dollars with the groceries. The sad news
is I was the one that put it away. Well,
we reached at the store last week, so now I
know where everything is again. Thanks freaking God. I'll see
you next week on CTCs.